Check In / Check Out

Our hotel's check-in on Day 1 is 3:00pm.  Check-out of Day 4 is 11:00am.

Can we drink the water at the hotel?

The hotel's water comes from a well and has been tested to be clean and safe.  It is perfect to wash your hands, face and shower with.  However, to save you a round of "Bali Belly", we do not advise you to drink or brush your teeth with water anywhere on the island.  The hotel will provide clean drinking water to your room for safe consumption and use.

Does the hotel have Wifi?

Yes, the hotel has fiber-optic WiFi throughout the property so you can stay in touch with home easily.  All rooms are well equipped with at least one universal outlet for your electrical and phone charging needs, that can be used without an adapter. 

Can I stay extra days before or after the Retreat?

You are welcome to extend your stay at the resort subject to room availability.  You can do this by booking directly with the hotel.  Alternatively, you might want to explore the many different parts of Bali that are well worth visiting and staying at.

Can I bring my family?

If possible, we'd encourage you to attend alone in order to get the most out of your Retreat experience and to connect best with others in your industry.

If you are bringing a spouse, you will need to book a "Single Occupancy" ticket (subject to availability).  Please note that additional guests staying in your room will have their breakfast buffet included, but all other meals and Retreat activities will not be available to additional room guests.

We do ask that you come without the kiddies as each room has limited bed space and we would love for our attendees to be able to focus during meditation and restorative practices during the Retreat with limited guest noise.

Why are there multiple pricing options?

In an unusual arrangement, we have paid the hotel to book out all available rooms as well as the hotel's facilities for members of our retreat.  (Think how much more relaxing it will be to meditate without a random family of toddlers sitting nearby!)

Therefore, we are paying per bed per room and also for the use of the hotel for our conference workshop activities.  If attendees require a room all to themselves, we need to recover the costs of the space outlaid - so it's pay per bed space instead of per room. (Obviously, that is why share room prices are cheaper.)

We have also factored in the 21% Balinese Tax and Service fee, which is usually an additional cost to a hotel's room rates.

What is the difference between Double Occupancy and Single Occupancy?

Double Occupancy is a room that has two twin beds which you will be sharing with another Retreat attendee.  You can nominate a preferred attendee if you know a friend who is coming, or you can be assigned to another amazing attendee to make a new friend!  We will do our best to pair you with someone best suited to you.

Single Occupancy means that you will be the single Retreat attendee occupying that room.  The room you are in will be a King bed for your own personal use.

How do I pay for my ticket?

Once you register for a ticket, we will contact you directly via email with information regarding your request availability.  If your requested room is available, you will be issued with an invoice for a non-refundable booking payment of $600 inc. GST (which will come off the total of your ticket price) which must be paid immediately to secure your spot.

The remaining balance will be due on May 15th, 2023.

Can I purchase a separate conference ticket and find my own accommodation?

We have specifically designed this event to be optimised by staying overnights at the venue with other attendees.  Though we'd love to make space for everyone, the resort only caters to a maximum number comfortably, so the best option for this style of Retreat is to keep numbers capped to those staying at the hotel.  We cannot separate out an accommodation cost from the conference component as the whole experience, including accommodation, is a part of this retreat.

Cancellation Policy

Our cancellation policy is very clear in the contract we sign with the hotel.  Please be sure to read all the Terms and Conditions below before you book as we adhere to them and they are not flexible. 

Payment Terms

Confirmation non-refundable deposit payment of $600 inc. GST to be made upon booking to secure position, with remaining balance to be paid on May 15th. A full list of inclusions is found in our Terms and Conditions below.

Flights, travel insurance and any extra excursions, drinks, food, etc. to be paid by yourself.  

What are the entry requirements to Bali from Australia?

From May 2022, a Visa is required when travelling to Bali from Australia for 30 days or less. You can apply for and purchase a Visa upon arrival at international airports. The cost for tourist visas is around $50 AUD – and you should be prepared to pay in cash.

Do I need to have a Covid-19 Vaccination to enter Indonesia?

You must have received a full initial COVID-19 vaccine course (usually 2 doses) to enter Indonesia, however, for domestic travel, further vaccination and booster requirements apply for adults and children aged between 6-17 years.  Please note Indonesia requires proof of vaccination to enter or a letter detailing exemption. 

Other Vaccinations and Shots

Hepatitis A vaccine is highly recommended for travel to Bali and Indonesia and there should not be more than 10 years since your last Tetanus shot.  Speak to your family doctor about recommendations for your health.

Tipping/Gratuity in Bali

Cash gratuity for hotel staff is welcomed.  A box is located at the front desk where you can voluntarily put your gratuity.  At the end of each month, the box is opened and the money inside is split equally between all team members (bar, restaurant, spa, housekeepers, etc.)

150,000 IDR is recommended per day (around $15 AUD).

How to Dress

In Bali, you can wear whatever you'd normally wear on a beach holiday, like shorts and sundresses, etc. especially in the south and along the beaches.  Wen visiting temples, you have to wear a sarong, but don't worry - if you forget to bring one you can usually rent appropriate attire at the temple for a small fee.

Passport Requirements

You need a valid passport with at least 6 months before expiry to travel overseas.  If you're an Australian citizen or a dual citizen wanting to travel as an Australian, you need a valid Australian passport.  Every person travelling must have their own passport.  Like many countries, Australia is experiencing unprecedented demand for passports.  If you need a new passport, you should lodge your application now.  Where possible, don't book flights without a valid passport.  More info can be found here.

Cash is King

Bali is a cash island.  Plan ahead and, if you are out and about, make sure to always have some cash on hand to pay drivers, local warungs, street vendors, etc.

The more upscale boutiques, restaurants and hotels accept cards, usually adding a 3% credit card fee.

Smart Traveller

For the most up to date information on travel to Indonesia, including weather, Local Laws, Health and Safety and local contact numbers, we recommend you regularly check the Smart Traveller Guide. 

Payments and Guarantees
Payment is accept via direct transfer and payment of deposit at time of booking. Once an invoice is issued to the Ticket Holder (“attendee”, “participant” or “you”), the spot is only confirmed once paid. 

Any deposit paid will be accepted as part payment of the total cost of the booking.
No booking is guaranteed until full and complete payment is received.

All prices are subject to change until final payment has been made.

If any payment is not made by the due date,  The Wedding Society Holdings Pty Ltd (“The Wedding Society”, “The Celebrant Society”, “we”, or “us”) reserve the right to release the ticket to the next waitlisted attendee.

If for any reason a travel service provider is unable to provide the services which you have booked, your claim lies against that provider, and not against The Wedding Society.

In the event that payment has been made to The Wedding Society, you agree that you will not endeavour to have your bank reverse payment to The Wedding Society.

Payment of the deposit or invoice, or any part thereof, is deemed to be acknowledgement and acceptance by you of the terms and conditions of your booking.

Payment Schedule

DEPOSIT PAYMENT; 

Payment of $600 inc. GST will confirm the requested and agreed retreat date and room - this payment will come off the total owing balance of your package fee

BALANCE PAYMENT; 

60 days prior to the retreat start date final balance of the retreat package fee is due and payable

FINAL SETTLEMENT;

Within the retreat date, the participant will settle any payments with Soulshine Bali (“Soulshine”, “the venue” or “the hotel”) for any additional purchase orders.  The participant is fully responsible for any purchases, room service orders, Spa treatments or additional expenses made at the hotel or billed to the participant’s room during their stay at the hotel.

Late Payments

Failure to make any payment by the due date will entitle The Wedding Society to cancel your booking whereupon the payments made shall be forfeited.

A late charge of 10% will be applied for any fees outstanding the due date of payment.

Amendments

Any amendment to your booking will incur amendment fees.
Amendments will incur a non-refundable AUD$25 fee per amendment.
An amendment to a booking may also incur an additional fee from the hotel.

Unless with prior permission from The Wedding Society, purchased tickets may not be re-sold. In the situation where a transfer of ticket name is required The Wedding Society must be contacted as the registration system must be updated to reflect this. All attempts will be made to do this free of charge however an "at cost" admin fee may be charged.

Cancellations & Refunds
All cancellations must be notified by email.

All payments made are non-refundable as per our agreement with Soulshine Bali.
If you fail to show up for any reason no refund will be given.
No refund will be given for reduction of stay once checked in.

Currently there is an exemption to event cancellation in regards to COVID-19 as per the below conditions.

Health and COVID-19
You must ensure that you are aware of any health requirements for your travel and ensure that you carry all necessary vaccination documentation. Please check with your local doctor or specialist vaccination clinic.

Credit or refunds will not be issued related to vaccination requirements. Please note Indonesia already requires proof of vaccination to enter. 

The Wedding Society reserves the right to cancel an event due to COVID-19 at any stage that it becomes unfeasible to run the event. Situations that may warrant this include travel availability,  participant numbers, venue caps and quarantine periods 

If you are unable to attend due to one of the below categories, you will receive a credit for a personal stay at Soulshine Bali valid for 12 months that can be also applied to any Soulshine curated retreat or any future retreat hosted by The Wedding Society.

1. Confirmed to have COVID-19 through PCR test
2. Required to self-isolate or quarantine (and the event falls within this period) due to: 
   a. being a confirmed case of COVID-19; or 
   b. having close contact with a confirmed case of COVID-19; or 
   c. living in or having been in a high risk area 

Alternatively, you can request a refund for the event by adhering to the following::

1. Requests for a refund must be provided in writing prior to the event. 
2. Ticket holders must provide supporting medical documentation for a refund. 

The Wedding Society does not need to provide a remedy if a ticket holder: 

1. Is well and does not wish to attend an event due to fears of exposure to COVID-19; or 
2. Is unwell and does not attend an event (other than due to confirmed COVID-19 illness); or 
3. Is from a group at a higher risk of COVID-19; or 
5. The ticket holder attends the conference and subsequently leaves part way through due to feeling unwell. 

Ticketing Priority and Inclusions
The Wedding Society has a “Members First” approach to all events. We reserve the right to allocate all available rooms to members first as a benefit of their membership to The Celebrant Society. Any additional availability of tickets will be allocated on a first-registered-first-served basis to the best of our ability and at our sole discretion. 

The Wedding Society Conference Retreat ticket includes accommodation for the course of the Conference Retreat at Soulshine Bali for 3 nights.  It also includes the conference tickets, dinners x 3, breakfasts x 3 and other inclusions which are listed on our website.  Some inclusions are available to current members of The Celebrant Society only. 

We reserve the right to modify the schedule, content, location, capacity and format of the event at any time.  We reserve the right to deny access to any individual or business to the event at any time and at our sole discretion.

Passport
It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities is your sole responsibility.
All travellers must have a valid passport for international travel.  Indonesia requires all passports to have greater than 6 months validity from the date the guest is scheduled to depart Indonesia.

Travel Insurance
Travel Insurance is required by Soulshine Bali for all attendees and is strongly recommended by The Wedding Society and the Australian Department of Foreign Affairs And Trade for all overseas travel.  

For up-to-date overseas travel information for Australian travellers we recommend you visit www.smartraveller.gov.au on the Department of Foreign Affairs and Trade (DFAT) website or call toll free on 1300 139 281.

Flights and Travel Services
The Wedding Society has no responsibility for any other travel services booked by you nor do we make or give any warranty or representation regarding their standard. Bookings are made on your behalf subject to the terms and conditions imposed by these service providers. Your legal recourse is against the specific provider and not The Wedding Society. If for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider. All liability on flights and accommodation bookings lies with the delegates.

The Wedding Society is not responsible for any bookings made outside of the conference registration. This may include, but is not limited to travel, accommodation at Soulshine Bali or elsewhere, and additional tours. Participants are therefore encouraged to work closely with the booking providers to ensure they are aware of all cancellation terms and conditions.

Scope of Service
Whilst every effort is taken to ensure all information displayed on our website is accurate; considerable information is accessed from our suppliers and we are not able to guarantee the accuracy of all information nor are we able to guarantee that the site is free of errors or faults.

We reserve the right to change information published on the site at any time.
Information regarding the services listed on our website is provided to us by the individual hotels or suppliers, including descriptions, facilities and visual images. Therefore we are not responsible for any variance in quality from the information supplied to us by the hotel or supplier.

Force Majeure

In the event that a retreat cancellation needs to take place due to force majeure, any funds paid in advance for the retreat will be credited towards a future retreat up to 18 months from the date of original retreat start.

In the event of any unforeseeable circumstance which makes running the retreat inadvisable, commercially impracticable, illegal, or impossible to perform, The Wedding Society accepts no responsibility for loss of moneys incurred by conference delegates and does not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by force majeure or any other event which is beyond our control and which is not preventable by reasonable diligence on our part.

Damages, Risk and Liabilities

The Wedding Society will not be responsible for any damages to the facilities and equipment by attendees. Any charges for damages will be billed to the attendee following their departure. Damaged items will be billed at the cost of repair or replacement cost.

Participants shall be regarded in every aspect as carrying their own risk for personal injury and loss or damage to property during the conference.

Attendees recognise there is an element of risk in activities they may participate in while utilising Soulshine Bali.  The participant assumes full responsibility for any accident or personal injury or property damage by or to themselves that may occur while utilising Soulshine Bali facilities. The participant hereby releases, indemnifies, and holds harmless The Wedding Society and Soulshine Bali, their agents and employees, from and against any and all claims, liabilities, suits, actions, damages, or losses.

Soulshine Policies

1. Maximum sleeping occupancy at Soulshine Bali is double occupancy persons, unless otherwise arranged. Adding the 3rd person in the room will be charged and subject based on availability

2. Smoking is prohibited in the rooms, inside buildings and the yoga studio. Smoking is allowed on the grounds in designated areas.

3. Use of any illegal drugs are prohibited.

4. Durian are not allowed in the resort area

5. Pets are not allowed in the resort area

6. All prices listed on the Soulshine Bali website are in USD or IDR currency.  Any payments made onsite will be in IDR currency.

7.  Soulshine Bali believes in being a green venue.  Your retreat fee includes waste removal, composting and recycling fees to certified waste removalists in Bali.

8. Soulshine will provide all food and beverage onsite.  No outside food and beverage is permitted.

Important Note

Please read these Terms and Conditions carefully to ensure you agree with all the details including our Cancellation policy. If you do not understand any of the terms or have any questions, please discuss them with our representative.